Fast 1-5 Day Delivery on all orders within US

Shipping & Returns

***Free Shipping on All Refillable or Disposable Hookah Pens, & Hookah Liquids***  

Your package will be shipped via: First Class USPS Mail 1-5 Day Delivery within the USA.

Wholesale Orders Not Included*


********Table Rate Shipping***********
Your item will be shipped either via USPS Priority 2-3 day delivery, or via FedEx. 

  Have a Blog? Got a large Youtube subscription?......become one of our product testers. We always get new products in, and want you to try them out to tell us, and the world what you think!Click here to go to the contact us page to let us know why you should become a Product Tester!Use Subject Line "I am the real product tester".

Click Here for pricing and setup information Write a Product Review- Receive Free Shisha and Coals!

  • Sign into your account
  • Find a product on the site you have purchased or used
  • Click Review this product (Link on the bottom left of the page)
  • Help your fellow smokers shop more efficiently!
  • After your review is noted a credit to your account will be made. 
Shipping Information:
Each hookah is noted as to which warehouse it ships on its product page. 

Products Shipped From Our California Warehouse

 Products Shipped From Our New York Warehouse

Products Shipped From Our Virginia Warehouse


 Zen, and Prime Hookah receive free 2-3 day delivery anywhere in the country.  


All orders received before 5pm est., are sent out next day. 

Charges are based on size and weight of the item. You will be notified of the cost. Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if your ship to address east of the Mississippi River you can expect to receive an item within 1 to 3 business days from the order date. If you are to the west of the Mississippi, 3 to 5 business days from the order date. Orders are shipped UPS, unless instructed otherwise.

Promotional Shipping:

 Check the map to see how many days delivery takes to your area, the last date to order using promotional shipping 
Order Received before 3pm EST are shipped same day and delivered in the specified time period as stated on the banner to the left. Processing takes less than 1 day. Orders are then shipped via FedEx. 
Orders over $99 receive Free Shipping. 

Support Our Troops!
Here at HookahTown.com we would like to show our appreciation for the accomplishments and sacrifices, of our United States service men and women. We are glad to offer, for all APO adressed orders,a 10% off Coupon Off the entire purchase. We thank you for your service and look foward to serving you, for a change.

HookahTown School House Student Discount:
Take 5% of all accounts orders placed with an .edu e-mail address, 10% Off .edu orders over 150$. Discounts are applied after checkout, shortly after your purchase a customer service representative will contact you with your discount total...To receive the discount you must write..."Present!" in your order comments so we know you are in attendance and you will receive the discount. 

For alternative shipping methods select FedEx Ground, then contact us at info@hookahshisha.org  with your requested specialized shipping method.

We believe that our customer should have the right to return a purchase that does not meet their expectations. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met:

  • Item has not been used to smoke.
  • Returns must be sent to: Hakooh LLC Returns, 2401 Avenue P, Floor # 2 , Brooklyn, NY, 11229
  • All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
  • Item is insured for full value, except for a 15% restocking fee and the original shipping costs, if shipping was free for your order, normal shipping costs for your order will be retroactively applied and discounted from the refund.
We are unable to accept returns from outside the United States and Canada, or merchandise that has been made to special order.


Shipping to Canada: Exact shipping rates are calculated after purchase you will be notified of the total for your approval before shipping and charging . 
It is our pleasure to accept purchases from outside the United States and Canada, International orders are 45$ to ship for most hookahs, please select any shipping option closest to that price and the extra amount will be deducted. A customer service representative will contact you shortly confirming with your shipping cost and your shipping time. Tracking Numbers are an additional $2.95. Please keep in mind, no returns on these purchases, outside the U.S. and Canada.

*We no longer ship to Russia* 

If your package appears damaged or defected, upon opening it , call us immediately at 1-877-289-9987, so we can have it picked up. A replacement will be shipped to you at no additional charge.

Please view our Contact Us page to get in touch with us with any inquiries you may have.